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user_5172e9
1st Topic
1st Reply

Visitor

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3 Messages

Sun, Oct 31, 2021 9:14 PM

Closed

OPB upgrage

OPB says I need to upgrade their channel before I can watch their program, Frankie Drake Mysteries. I can't find where/how to do it.

Question

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Updated 

7 m ago

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XfinityAaron

Official Employee

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605 Messages

7 m ago

Hello @user_5172e9. Are you still having issues? If so, what does OPB stand for? It is not a channel abbreviation I have seen before. 

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user_5172e9

Visitor

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3 Messages

7 m ago

OPB stands for Oregon Public Broadcasting

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XfinityMary

Official Employee

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271 Messages

Thank you for confirming that information. I am not seeing this channel available within our service lineups. Can you confirm the channel number that you receive the upgrade notice on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 m ago

0

user_5172e9

Visitor

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3 Messages

I watch OPB on channel 710

7 m ago

0

XfinityNicki

Official Employee

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203 Messages

Hello, @user_5172e9, thank you so much for letting me know! So we can see what it would take to get you that channel, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 m ago

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