Tuesday, December 5th, 2023 6:22 AM


One time charge for Movie

This is the 2nd time now that I'm seeing a $19.99 one time charge fee on my statement! The first time I let it pass cause I thought maybe I bought it by accident even though it was at 11pm and I'm barely ever watching TV that late but now it's saying I bought a movie on Dec 2nd, I was out of town on dec 2nd so there is no way at all I bought that movie!!! Please help!!! I AM NOT BUYING THOSE MOVIES, they're not even movie I would watch!!! Tried using the chat assistant thing but it kept saying to try again later and nobody is available!!

Official Employee


1.4K Messages

6 months ago

Welcome to our Community Forum, @user_skezqy! I know it can be stressful to have unexpected charges on your bill. You can learn how to create a security PIN to avoid accidental purchases in the future.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

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