OnDemand not working+Error CL-14

Thank you for reaching out to our experienced team of experts here on social media @Txxxcutie. I hope you are doing well and having a great night. I am sad to read you are receiving the error message of CL-14 on your cable boxes the last two days. I appreciate the troubleshooting you've tried so far. If I may ask, do you have any other connections attached, such as a splitter for instance? If so, would you be so kind and remove the splitter so the only thing that is connecting is the coax cable from the wall directly into the cable box. Thank you. We are here if you have any other questions. Please let us know if this helped.