U

Visitor

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2 Messages

Tue, Jun 15, 2021 8:25 PM

on-demand audio sounds like its coming thru a megaphone

on multiple televisions, 2 hd, 1 analog, when i watch xfinity on-demand movies on showtime/hbo (as opposed to a movie on a 3rd party app like tubi), the sound is high in treble and comes across hollow, almost as if being spoken through a megaphone. it is very distracting and negatively affects the watching experience to the point of having to turn the program off. i have experienced it fairly often lately with multiple movies (no way out, romance and cigarettes, killing them softly for example) as well as tv series (city on a hill and flatbush misdemeanors for example) and have been forced to record the movie or show to dvr when it airs, in order to be able to watch it (the sound issue never happens on aired programs, only on-demand). has anyone else experienced this? anyone know of a cause or solution? any help would be appreciated, thanks.

Responses

Official Employee

 • 

72 Messages

2 m ago

Hello @user_d741ec, Thank you for reaching out to us. Our team would love to troubleshoot this on-demand audio issue with you. Could you please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account?

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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