U

Visitor

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1 Message

Saturday, December 31st, 2022 4:07 AM

Closed

On demand

On demand freezes during shows, throws me out to regular tv programs, also after no change in Chanel for more than 25 mins and it goes into a sleep mode, and stays stuck on a commercial. This is the xfinity wireless 

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Official Employee

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1.2K Messages

1 year ago

Hello, @user_8ebab2, we'll always do all we can to help with your service. Since you have wireless equipment have you already reset your cable box and internet modem? You can also run a diagnostic check on your service with the Xfinity My Account app. This is a great way to test your service! 

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