46 Messages

Wednesday, September 21st, 2022 11:56 PM


On Demand TV program ends early

I recorded NCIS Hawaii & didn’t realize it was the second half of a 2-part crossover event. Part 1 was NCIS which aired right before NCIS Hawaii.

So I watched NCIS (season 20, episode 1) On Demand.

Then I watched the 2nd half of the crossover event which was NCIS Hawaii on the DVR. The recording starts one minute early & shows the tail end of NCIS which is part 1. Problem is the tail end of part 1 On Demand does not show those scenes. They are missing. The program ends early.

I proceeded to watch the last several minutes of NCIS on CBS.com. It has about 5 more minutes than the On Demand version. And they are crucial to the story line.

Is this normal for Xfinity to edit out parts of On Demand programs?

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Official Employee


955 Messages

2 years ago

Hello @user_793642! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.



46 Messages


Are you implying the problem is at my end?

Problem Solver


788 Messages

No implication here at all. Just an offer to assist you. You are experiencing an issue with your On demand services and we would like to look further into your equipment, location and devices and ensure that there is not an issue there. Should you wish our assistance please do not hesitate to reach out to us through direct message as advised. 

I no longer work for Comcast.



1 Message

1 year ago

I'am having the same problem and have for over 6 months. Many calls to phone support and service support here to my house. Yesterday over 4 different support team members one the phone and one senior service technician at my house and no one has a fix. My Xfinity time on the box/TV is 51 seconds off the World Clock Pacific Time Zone. My watch, computer, phone all show the same as the World Clock to the second.   

Problem Solver


339 Messages

Good afternoon!


I personally know how frustrating it is to experience service issues when I am at home either relaxing or working.  


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

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