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Gianna2
Expressive Exchange
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Friday, April 2nd, 2021 12:55 AM

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On Demand recording hours of unprogrammed material

I record a lot of material provided by Comcast/Xfinity using the “On Demand” programming. This is so that, as I’m sure many of you do, I can FF through the infernal ads.  Lately, I have had two situations during which a one hour TV show resulted in 6 or 7 hours (never an exact amount) of recorded material.  The show I requested was the first hour, and the excess material had nothing to do with the On Demand selection.  Just as if the recording (set to start and stop on time) could not stop itself.  Has anyone else experienced this?  Or, does Xfinity have a solution for this?

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4 years ago

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Andyr1

Gold Problem Solver

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8K Messages

4 years ago

You cannot record OnDemand. You are talking about standard DVR recording.

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Gianna2

Contributor

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16 Messages

4 years ago

Well, it does record to a DVR, but I believe that is the name of the option.  I understand the concept despite my obvious lac of appropriate terminology.  Do you have any idea why something that is programmed and has worked properly for years is now malfunctioning on a periodic basis?

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CCGina

Official Employee

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800 Messages

Hi @Gianna2, thanks for letting us know about this! For those instances where the recording is 6 to 7 hours long, do they show as a set timeframe in the Guide? Or is the Guide incorrect? The X1 should be using the information to start and stop a recording if you have it set to On Time. Have you already attempted a refresh of the X1 system? 

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4 years ago

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