1 Message

Wednesday, April 19th, 2023 4:34 PM

On Demand purchase that I didn't make

​I got an email yesterday stating that I made an On Demand Purchase for $7.99 on April 16, 23 at 1:30 a.m. and I know ​

​that we didn't do that because we would have been in bed asleep.​ I would like to get this taken off of our bill.

Problem Solver


528 Messages

5 months ago

Hello, I hope you are having a great day! Please send me a private message with your full name and full address. I can most definitely take a further look at this for you. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

1 Message

1 month ago

Same here:

Hi (my name)
Thanks for your Xfinity purchase of Spider-Man: Across The Spider-Verse HD for $19.99. Enjoy the show!
Tap the link to learn more about this order or report an issue:
 I nerved made this order. I need help refunding my money 

forum icon

New to the Community?

Start Here