1 Message

Tuesday, September 27th, 2022 4:34 AM


On Demand Purchase made by accident, want a refund

My daughter made an accidental purchase on On Demand and rented a movie. We haven't watched it and wanted to get that amount refunded. We have added a child lock to the account now. Thank you!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee


232 Messages

2 years ago

Hello @user_512edb. Thank you so much for reaching out to us. We would be happy to look into the charges on your account. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

forum icon

New to the Community?

Start Here