Visitor
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1 Message
On Demand Purchase made by accident, want a refund
My daughter made an accidental purchase on On Demand and rented a movie. We haven't watched it and wanted to get that amount refunded. We have added a child lock to the account now. Thank you!
CCCam
Retired Employee
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232 Messages
3 years ago
Hello @user_512edb. Thank you so much for reaching out to us. We would be happy to look into the charges on your account.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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