Visitor
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1 Message
On Demand not working
I noticed about 2 weeks ago my On Demand just suddenly stopped working. I would get the CL -17 error message on both boxes. I do not have the new X1 boxes but the older generation ones. I called xfinity for help and they were unable to resolve the issue. They set up an appointment for a tech to come out and check everything. The tech checked everything and all is good except the cable boxes are missing an IP address. He said I can’t fix that because that’s an engineering problem. The tech was very nice and did a great job but his only recommendation was every once in a while try to see if it comes back on.
I’m just frustrated at not having a plan. I’m paying for a service I’m not getting and used frequently to watch shows I’ve missed. Now what do I do?
Anyone else missing their IP addresses?
How did they resolve it?
CCTravis
Problem Solver
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546 Messages
2 years ago
Hello, @user_d52823. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I am sorry that you are experiencing issues with the On-Demand. I don't think that is how we want to leave this. Let's you and I take a look at it. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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