Jthibodeaux2016's profile

New Poster

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1 Message

Sun, Dec 15, 2019 5:00 PM

On demand not working

On demand is not working in 1 box, my main box. I did a refresh. Chatted with a tech for 40 minutes. He did a refresh. I can find any movie but cannot watch it. I get an error. He transferred me to the advanced repair team that did not come on after 10 additional minutes. I finally had to disconnect. Nothing is fixed. Is anyone else having an issue

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Responses

ComcastTambrey

Official Employee

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2.7K Messages

1 y ago

Hello, Jthibodeaux2016. Welcome to the Xfinity Forums. 

I see it has been some time since you created this thread and I wanted to check in to see if you were able to get help with this error or if you still need a hand? If so, can you please provide the error message you are getting?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

1 y ago

I have 3 TV's and the on demand does not work on any of

them.  Refresh did not work and it looks like it is a definite

Comcast problem. 

New Poster

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1 Message

1 y ago

I am having the same issues

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