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rhkorb
1st Topic

Visitor

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2 Messages

Friday, May 2nd, 2025 1:45 PM

on demand not working. Programs will not load

More and more recently it appears that Comcast does not have enough back end server and/or storage capacity and/or bandwidth because programs, shows, or steaming services will not load. Either the program will never load or you get an opps message. I have business class Comcast internet, so it cannot be internet speed to my location. 

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Updated 

13 days ago

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XfinityEva

Official Employee

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1.7K Messages

20 days ago

Thank you for taking a moment to reach out about this. Are you still experiencing the OnDemand issue at this time? Is there an error on the channel(s)? Which channels are eye givign you trouble? 

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rhkorb

Visitor

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2 Messages

The problem is not consistent. It did not work when I posted (tried many times).  The next day it worked without issue.  Now today we are having issues again trying to load up and viewing programs on Netflix. It happens with multiple streaming channels inconsistently. It may not be all streaming channels when problems occur. 

this is why it is so frustrating. 

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15 days ago

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XfinityMarcus

Official Employee

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1.5K Messages

rhkorb I appreciate you replying to us, I would be happy to look into your OnDemand concerns. Can you send me a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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