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user_47352d
1st Topic

Visitor

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1 Message

Thursday, May 1st, 2025 8:53 PM

on demand not available

I have always been able to watch Local Channel Shows On Demand ...  the past 2 days - I tag the show I want ( ABC - 911, Will trent ) the Title comes up - the Time line shows on the bottom of screen .. but then it is Black  Screen ... Nothing happens , nothing plays, I have "chatted" with Assistant, I have "chatted" with a representative - they have refreshed my system, I have rebooted my box .. still nothing .. has anyone else experienced this issue ? It is ONLY ABC ... CBS & NBC , etc.. seem to be fine.

Question

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Updated 

20 days ago

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3

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user_extsox

5 Messages

22 days ago

Me too.  I keep trying and only a blank screen

0

user_kt74zo

2 Messages

22 days ago

I'm having the same issue. This is ridiculous.

1

XfinityThomasB

Official Employee

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1.9K Messages

user_kt74zo

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
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20 days ago

0

XfinityAbby

Official Employee

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177 Messages

21 days ago

Hello, @user_47352d. Thank you for reaching out on our Community Forum. I know how important it is to make sure your services are working correctly. You have come to the right place for assistance. Does this happen with every show you search for one demand or only this specific one? 

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