0409668's profile

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1 Message

Sun, Sep 29, 2019 4:00 PM

On Demand movie

I received an e-mail concerning an on demand movie. I was charged for the movie,however, I did not order the movie. Can you help me with this problem?

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BruceW

Gold Problem Solver

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22.3K Messages

2 y ago

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the https://www.xfinity.com/support/contact-us/ options, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing adjusted, consider setting up a Purchase Pin on each of your cable boxes/DVRs, and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off

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