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swingingby
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Engaged
Rousing Reactor

Contributor

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143 Messages

Wednesday, April 5th, 2023 12:56 AM

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on demand message need to upgrade to X1

Message  viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. 

I have a non-X1 cable box with a monthly package add on:  Digital Preferred including On Demand programing. 

If I don't upgrade to X1 does this mean I can't see some of my stations On Demand anymore?  If that's the case then I

would like to see what stations or networks are being eliminated so I can make a decision.  

Thank you.

 

 

Question

 • 

Updated 

2 years ago

5.1K

16

user_55faa6

Visitor

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1 Message

2 years ago

I receive text, on screen reminders and emails that I need to update to new X1 TV equipment.  I ordered in early May and received e-mail with Oder # and that my equipment would be delivered within 3-5 days. Free standard shipping between May 2 and May 4. I have never received anything and when I try to order again, the message is TYiur order is in Progress. I went to an Xfinity St Louis Park MN and the person I met with said he could give me new boxes but it wouldn’t help as these are the same boxes I have. What is the problem? I tried Xfinity Assistant but that is just a black hole if getting no where. Who can I contact? 

1

0

CCLamont

Problem Solver

 • 

519 Messages

Hey there. I apologize for the troubles experienced replacing your boxes. I am here and will investigate @user_55faa6.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I no longer work for Comcast.

2 years ago

0

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