ON DEMAND hasn't worked for two months now....

My ON DEMAND hasn't worked for going on two months now and trying to reach a real human person to get it fixed has been completely impossible the entire time.  First the automated operator doesn't recognize any answers when i speak my answers or when I input through the keypad, then it re-routes you back to the beginning start menu.  Worst customer service ever!  

I hope and employee who oversees this forum reads this and forwards it to someone who can return my calls please.  I'll be waiting, same as I've done for two months.  Yeas, I'm pretty ticked off about this.