forbesg1's profile

New Poster

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1 Message

Mon, Aug 24, 2020 3:00 PM

ON DEMAND hasn't worked for two months now....

My ON DEMAND hasn't worked for going on two months now and trying to reach a real human person to get it fixed has been completely impossible the entire time.  First the automated operator doesn't recognize any answers when i speak my answers or when I input through the keypad, then it re-routes you back to the beginning start menu.  Worst customer service ever!  

I hope and employee who oversees this forum reads this and forwards it to someone who can return my calls please.  I'll be waiting, same as I've done for two months.  Yeas, I'm pretty ticked off about this.

Responses

ComcastMartin

Official Employee

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2.4K Messages

8 m ago

Hi there, @forbesg1

 

I would love to help you out. To set your expectations, our team here on the forums that help customers use our forums to private message with customers back and forth. I can help look into your On Demand. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ceceandron

Contributor

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26 Messages

8 m ago

Same problem here.  Have you recently replaced a TV box?  That is when my problem started with On Demand.  I have run through all the troubleshooting for our 4 TV's.  One new TV box.  Last time I had a problem I went through Facebook messenger for Comcast home page.  The wait was not too long and you do not get timed out like on the chat.  I will be doing this again with this problem.  I wanted to troubleshoot first so I could eliminate that.  We have no cable competition so we are stuck with Comcast for now.

 

sma4

New Poster

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15 Messages

22 d ago

Having exact same problem and trouble with getting help from xfinity. If problem resolved, do you know solution? Thanks!

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