On demand digital purchases

Hello, I moved and set up a new account 21 days ago. I successfully linked my old Xfinity ID to my new account, but my On Demand movie purchases have not moved over to my new cable box. Per Xfinity policy, I am well within the 60-day window to request a manual transfer of digital store entitlements. Please have an advanced tier specialist manually migrate my movie library assets from my old account profile to my new active account. I have both account numbers and addresses ready to verify."