On Demand Charge I Did Not Purchase

The evening of May 31st, I was interested in watching the second Fast and Furious movie. I looked it up on my TV and found that one movie costed around $8. The entirety of the 9 movies together in a package costed a whopping $81.99. I decided against purchasing this package and even just one movie as I do not have $81 to blow on 9 movies that I most likely will watch once or not even at all.

This afternoon (June 1st) I received a notification from Xfinity thanking me for my $81 purchase for the Fast and Furious movie package. I thought this might have been a scam text message but it turns out that even though I DID NOT purchase any of those movies nor did I even want to, but my account was charged anyway.

This is absolutely absurd. I’m a university student that can only afford wifi and a few streaming subscriptions. I have no clue why Xfinity charged me for this. I have NOT used/watched any of the movies and I’m sure there is some way Xfinity can see that I have not used/watched any of the movies. I didn’t even watch any of the Fast and Furious movies as I didn’t want to spend the money, I didn’t want to somehow illegally stream it, and there weren’t any other legal streaming services to watch said movies.

I cannot even dispute the purchase on my Xfinity app as it simply states that this purchase is not eligible for dispute. I need this OFF of my account and I need the $81 REFUNDED.