Visitor
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2 Messages
No audio in cable inputo
I get audio when streaming but when I change to xfinity cable input there is no audio - it started about a week ago
Visitor
•
2 Messages
I get audio when streaming but when I change to xfinity cable input there is no audio - it started about a week ago
XfinityAldrik
Official Employee
•
2.8K Messages
1 hour ago
Thank you for reaching out to us @user_t6we5b! The fact that audio works normally when streaming but disappears when using the Xfinity cable input is very helpful information. If you restart the cable box, does the audio return temporarily or remain unavailable?
Are you using the TV speakers directly, or do you have a soundbar or other audio device connected to the TV?
Did anything change around the time this started, such as a TV update, soundbar update, new HDMI cable, or changes to your audio settings?
Is there no audio on all cable channels, or only certain channels?
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