1 Message

Thursday, November 24th, 2022 3:12 PM


NFL live games not working paramount plus

When I try to play a live nfl game on my paramount plus in my xfinity account in my tv, all it shows is a black screen with nothing happening. I tried disconnecting the xfinity device from my tv, signing out from my paramount plus account, unplugging the xfinity device for minutes. Though when I go back in, I’m still faced with the issue.. I’m seeing this happens with all sports in paramount plus when I use xfinity but weirdly it works when I use it on my phone and laptop.. but I want to watch it on my tv. Is there any troubleshooting that can fix this?? I’m really at a point that I’m just going to use a Amazon fire stick since it works there..

Problem Solver


519 Messages

1 year ago

Hey @user_e02ff3 I truly apologize for the troubles experienced launching sports on Paramount app.I will investigate futher and appreciate the troubleshooting steps you've completed. 

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

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