10 Messages
New upgrade to X1 box
Comcast it's a shame you removed on demand from all cable boxes and are forcing customers to use the X1 box. The X1 box is awful, the clear easy to read channel guide doesn't exist, on demand and everything is a complete nightmare! There are numerous complaints about it. You obviously didn't think this through before [Edited: "Language"] your customers, especially older people. I've had Comcast since 1996 and will now switch to Dish TV so I can have access to on demand and a channel guide that shows me what's on all day. You could have easily kept on demand accessible on the older boxes so should rethink this before you lose many customers. My 93 year old relative would never be able to use the X1 box or voice remote. I want to plainly see on the guide what's going to be on TV, I don't want to have to search everywhere to find something to watch. I want to see what's on and choose from there. I don't want to see pictures of things all over my screen. Also, many of us don't use streaming, internet, gaming, etc. on our TV. I don't need or want a voice remote. You created this mess Comcast so you need to fix it ASAP. You need to give customers a choice and not force us to use the X1 box just to access on demand. Restore on demand access to all cable boxes. If you don't you will lose many customers and a lot of revenue. I believe you already know this.
XfinityGabby
Official Employee
•
1.4K Messages
10 months ago
Hello, @user_tjuj9p. We apprecicate you taking the time to reach our team on Forums regarding your concerns with the X1 equipment. We regularly update our equipment to ensure it is compatible with the latest technology. When we notice that customers are on outdated equipment that is no longer allowing them to get the most out of the services they’re paying for, we upgrade their equipment at no additional cost. Customers who choose not to move to our latest Xfinity X1 platform on an updated TV Box, will no longer be able to access On Demand and SVOD packages. As technology continues to evolve, the outdated TV Box may have other limitations.
X1 provides the ultimate entertainment experience. With live TV, sports, streaming apps, On Demand, video purchases and your recordings all in one place, it’s easy to find what you want, whenever you want. Plus, with our award-winning Xfinity Voice Remote, you can just say it and see it.
Here's a helpful video that will give you step-by-step instructions on how to use your X1 Guide and hopefully find it easier to navigate. Please let us know if you have any other questions/concerns.
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