Visitor

 • 

2 Messages

Monday, March 23rd, 2026 1:31 PM

New remote

My new remote won't turn the TV on or off and I have no control with volume

Oldest First
Selected Oldest First

Expert

 • 

117.2K Messages

12 days ago

The concern is not "On Demand" help related............ Topic moved here to the proper help section for assistance. 

Official Employee

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2.5K Messages

11 days ago

 

user_irozov, Thanks for reaching out to Xfinity Support. 

 

To program your Xfinity remote to control your TV power and volume, follow these steps:

  1. Turn on your TV.
  2. Aim the remote at your TV and press the Microphone (Voice) button, then say "Program remote."
  3. When prompted, select Yes to control your TV power and volume.
  4. Enter your TV brand using the on-screen keyboard and select OK.
  5. When you see “Ready to pair,” select OK.
  6. Test the volume; if it works, select It Works! If not, select It Doesn’t Work and try again.

 

For more details, see: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

 

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