1 Message
New equipment?
I just opened an email from: [Edited: "Personal Information"], is this legitimate? It mentions upgrading equipment for free or lose On Demand and subscription services on Oct. 2...
Jim Z
1 Message
I just opened an email from: [Edited: "Personal Information"], is this legitimate? It mentions upgrading equipment for free or lose On Demand and subscription services on Oct. 2...
Jim Z
XfinityMichaelC
Official Employee
•
4K Messages
1 year ago
Hey, @user_c9e9d1! Thanks for reaching out to us on the forums! I apologize for the confusion that the email may have caused. We are here to help. It's possible the area you are in may be going to an "IP Video" area. If that's the case, your current cable boxes may not be compatible with it. We would like to look further into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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