Skip to main content

    Support

    Offers

U
user_extsox
1st Topic
1st Like

3 Messages

Thursday, February 1st, 2024 1:01 AM

Closed

NBC ON DEMAND

Why are shows like all the Law and Order, Quantum  Leap and all the Chicago shows on demand only HD.  I can't  watch any of those shows the following day on demand as they are either  Peacock, HD, or other pay channels. I have SD.  It seems NBC shows are all listed like this as HD the next day on Demand .  Why is this not being corrected.

Question

 • 

Updated 

1 year ago

360

2

XfinityBenny

Official Employee

 • 

790 Messages

1 year ago

@user_extsox HD results in the fastest, easiest, and highest quality content for those that have HD capable devices. If you only have SD, you can still enjoy the same content using the Xfinity Stream app! That will allow you to enjoy everything the same time it comes out in On Demand, without an HD TV. 

5

0

CactusThorn

Problem Solver

 • 

217 Messages

1 year ago

The same issue also applies to "Resident Alien" on SyFy.

3

XfinityRoberto

Official Employee

 • 

1.7K Messages

Hello and welcome to Comcast @CactusThorn. Thank you so much for this feedback. Have you checked into your TV aspect ratios? If you visit this Xfinity link, it will guide you to set the proper aspect ratio that works with your TV. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

epictale

Regular Visitor

 • 

24 Messages

@CactusThorn​ it's most likely going to apply to all networks under the NBC umbrella, which along with SyFy will probably also include Bravo, E!, Oxygen, USA and any other NBC branded offshoots.  And Comcast owns NBC.

Another thing I have since found out, is that unless you have Xfinity internet, you can't use their Stream app on a smart TV, unless it's supposedly an Amazon TV.  Even an Amazon fire stick won't cut it, even though you can install it and the error it gives says you need a video subscription. 

1 year ago

CactusThorn

Problem Solver

 • 

217 Messages

@XfinityRoberto​ Thank you for trying.  I know about TV aspect ratios.  The older SD televisions are not settable.  The newer HD televisions can be set for SD if you had an SD-only show, but the problem in this case is that the show is HD-only, so it is only the SD sets that have the problem.

1 year ago

0

forum icon

New to the Community?

Start Here