1 Message
Movies on On Demand playing in the wrong language!
I am attempting to watch Joy Ride on Starz On Demand and have while the language is showing as English and SAP is Off and I am watching on my wireless cable box it is only playing the Spanish language version of the movie. I attempted to call support but was on hold for more than 30 minutes before disconnecting the call. From searching the forums this is a common issue with no known resolution.
XfinityShawn
Official Employee
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1K Messages
10 months ago
@user_a30f46 I know it's been two days, but are you still needing assistance?
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user_ca94b1
Visitor
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1 Message
10 months ago
This is still a problem Jan 29 still not fixed the movie Joy Ride on STARZ can only be views in Spanish. Unable to watch at all. Pay entirely too much money for such a problem can anyone at Xfinity do something about this!?
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user_duwif3
1 Message
10 months ago
I am having the same issue with Joy ride
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user_bprk4f
1 Message
9 months ago
This happens to be free Starz movies for the weekend and every title that I wanted to watch is broadcasting in Spanish. All my settings are correct for English. I became an expert on Super Bowl Sunday when the game was also broadcast in Spanish and everybody had a hissy fit. I did call Xfinity technical support to report a problem and they confirmed my settings are correct so again here we go. This really is unacceptable service from such a big corporation and we can blame stars for overlaying the movies into Xfinity’s system but ultimately it’s Xfinity’s fault for not checking what they appear to be putting out on their system. I’m really disappointed and I just renewed my contract so I’m truly thinking about leaving permanently.
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