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Movie Sully on demand from TNT No audio on one seen
- I’m watching the movie sully on demand off TNT and have no audio when it comes back off commercial at the 44:20 mark until the 55:26 mark when it goes back to commercial. It happens on all STBs have checked SAP settings hdmi/Cec link settings on v’s and also made sure hdmi audio settings are set to stereo. I believe there is an issue with broadcast for this part of the movie.im a Comcast tech and its stumping me. Only thing I can think of is it’s with broadcast.
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ComcastMichael
Official Employee
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2.8K Messages
1 y ago
Greetings, @Leeland37! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you were having issues with this movie. That's certainly frustrating. I would like to have a look into this if the issue is still present. I know this was posted some time ago. Please feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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ComcastMichael
Official Employee
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2.8K Messages
1 y ago
Hello, @Leeland37. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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