1sobergirl's profile

New Poster

 • 

1 Message

Sat, Dec 12, 2020 3:00 PM

Movie favorite MOVIES link just disappeared

All of my movies that I saved as favorites are not available from the saved favorites Movie links on xfinity app and all devices. The Saved favorite tv shows still comes up but the movies list just disappeared and is now blank under the tv show tab. I know how to save movies as favorites and if I click on a saved movie the star is filled in as a saved favorite but the link for movies to view all my saved favorites is missing on the saved favorites tab. Only the saved favorite TV shows are available. Another thread said that a new update would be available to correct this problem but that was a month ago and this issue just happened although the problem started for other customers in July. Is the update something that Comcast has to initiate?

Responses

New Poster

 • 

3 Messages

6 m ago

That's crazy, my favorite TV shows list disappeared around the same time.

For me, the favorite movies ARE still available, at https://www.xfinity.com/stream/favorites/movie The favorites page at https://www.xfinity.com/stream/favorites has a link to movies, but not series.

When I get to the series page, I can still star or unstar a show.

If I'm not mistaken, the favorite TV series are at https://www.xfinity.com/stream/favorites/tv but when I visit that page, I get this error message:

 

Well that didn’t go as planned...

Please try again in a few minutes. Haven’t added any yet? Start by selecting "Add to Favorites" on the Info screen of any show, movie or team.

 

Have you tried contacting Comcast support about it?  Given that it's movies for you, and series for me, it's possible the issue is specific to our accounts.

CB13TV

Frequent Visitor

 • 

9 Messages

1 m ago

I have the same problem since early 2020.  The movie Favorites came back a few weeks ago, but are gone again! 

New to the Community?

Start Here