Missing purchases

Hi, Mo, @user_ed4ce9, and thanks for reaching out to us at the Xfinity Digital Care Team!

Thanks for letting us know how we can help and congratulations on your recent move if it was a happy one! I wish you the best of luck in your new place!

I'm sorry for any issues you are having accessing your movies and would be happy to help with getting this corrected. Could you please send our team a direct message with your full name and full address? We'll be happy to look into this for you. 

To send a direct message, please use the following steps:

1). Click "Sign In" if necessary
2). Click the "Direct Messaging" icon 

3). Click the "New message" (pencil and paper) icon
4). The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 

- An "Xfinity Support" graphic replaces the "To:" line
 

5). Type your message in the text area near the bottom of the window
6). Press Enter to send it

We look forward to hearing from you! 

I have the same issue. Can someone from Xfinity help me? We recently moved our service and our purchased movies are missing from our On Demand menu. Thank you. 

any help from Xfinity with this request? I am having the same issue. Talking to support is useless as they are clueless as to what is going on. Extremely frustrating. The move has been a total disaster. I see their commercials about a 5 minute move and I want to throw up. I have been on the phone with them for hours the last 2 weeks just to get some semblance of my previous service. Astounding how far removed from reality this company continues to be as they abuse their customers.

This doesn't work been dealing with this issue with over 1000$ worth for months   xfinity flat out wont move them over i will never and tell everyone to never buy them via xfinity you will loose them even with same equipment

lousy as in the TOS it does state service address and they are not movable   Stupidly