Visitor
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1 Message
Missing movies after move
3rd attempt to get this issue fixed. First, agent disconnected, second time, agent tried to upswell me without fixing my issue. This is maddening. It happened with my last move and I let it go. Clearly, the process is broken.
CCJoseph
Problem Solver
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729 Messages
2 years ago
@
I am so sorry that you are having trouble with your movies! Were these movies that you had purchased or just recorded? How long ago did you move to the new house? Also, just to make sure we rule things out, have you tried to reboot the box to see if they show up?
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user_305a30
Visitor
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6 Messages
2 years ago
This doesn't work been dealing with this issue with over 1000$ worth for months xfinity flat out wont move them over i will never and tell everyone to never buy them via xfinity you will loose them even with same equipment
lousy as in the TOS it does state service address and they are not movable Stupidly
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