U

Visitor

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3 Messages

Sun, Jun 13, 2021 11:14 PM

Missing episodes On Demand

Ice Season 2 on Starz episode 7 is completely missing! Episodes 1 to 6 and 8 to 10 are there but no 7

Responses

Accepted Solution

Official Employee

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204 Messages

2 m ago

Hi @user_797c7f , thank you for reaching out over Xfinity Forums. Welcome to the community. I really appreciate you bringing this to our attention. I would like to start a ticket with our backend team to get the episode fixed. I truly understand the frustration and sadness when you can't watch the next episode in the season. Can you send me a private message? To send a private message click on the chat icon in the right corner. Once prompted please send me your full name, name of account holder (if different) and service address to the shared handle "Xfinity Support". Thanks for your help. We look forward to hearing from you! 

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