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user_797c7f
1st Topic

Visitor

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3 Messages

Sunday, June 13th, 2021 11:14 PM

Closed

Missing episodes On Demand

Ice Season 2 on Starz episode 7 is completely missing! Episodes 1 to 6 and 8 to 10 are there but no 7

Question

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Updated 

4 years ago

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Accepted Solution

CCAnna

Problem Solver

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874 Messages

4 years ago

Hi @user_797c7f , thank you for reaching out over Xfinity Forums. Welcome to the community. I really appreciate you bringing this to our attention. I would like to start a ticket with our backend team to get the episode fixed. I truly understand the frustration and sadness when you can't watch the next episode in the season. Can you send me a private message? To send a private message click on the chat icon in the right corner. Once prompted please send me your full name, name of account holder (if different) and service address to the shared handle "Xfinity Support". Thanks for your help. We look forward to hearing from you! 

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user_797c7f

Visitor

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3 Messages

Comcast Anna, I’m not seeing the option for the private chat.

4 years ago

0

CCAnna

Problem Solver

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874 Messages

Oh no, it can get a little confusing. Let me walk you through the process! Find the chat symbol (right upper corner of the screen). Click that symbol. You should then see an option to write a message. This option will look like a pencil and notepad. Once you have the message ready, send the message to our teams shared handle "Xfinity Support". I appreciate your patience. We are all still learning! 

I no longer work for Comcast.

4 years ago

0

user_797c7f

Visitor

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3 Messages

Thank you for additional guidance! I submitted the details to Xfinity Support. Have a great day!

4 years ago

0

XfinityLinda

Official Employee

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1.9K Messages

Thank you, user_797c7f! I see we received your chat message. We are happy to continue to assist there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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