Visitor
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1 Message
I need to cancel an accidental rental purchase
I accidentally clicked rent for Disney’s Haunted Mansion. I already have a subscription to Disney plus so this was a mistake. I am requesting a credit/refund as this was dine in error bc I clicked the wrong thing.
XfinityChelseaB
Official Employee
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2.1K Messages
20 days ago
Hello @user_tqkemx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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BruceW
Gold Problem Solver
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26.9K Messages
19 days ago
It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon, but many posters are using phones or tablets, and many (most? all?) of these mobile devices do not have a "bell" icon -- they handle notifications in a different way. When employees direct the enormous number of users of mobile devices to an icon that does not exist on their screens, it's an unfortunate and confusing waste of time for those users.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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