2 Messages

Thu, Jun 23, 2022 11:44 PM

I moved to a new address. Purchased movies are not showing up. Agent cannot recover them.

I bought a movie recently in February. This is not the only movie that I have purchased during my time with a Comcast account. I cannot access any of them now at the new address. I'm told that I can recover my recordings, but I can't recover any of my purchases at all. Has anybody else experienced this issue? What can I do to recover these purchases? This is not just an issue with one address either, I can't see from any of the addresses that I have had under Comcast.  This is after picking up my equipment on Tuesday, and the service not being activated even though I went in to activate it. And then still not working into today, getting repeated calls from xfinity I'm xfinity for something that they won't tell me. I don't know what to do.

Official Employee


60 Messages


Oh no, @KrisAubI I will do all I can to get your services working properly and do all I can to get your purchases recovered.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9r fo an example.

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