1 Message
I keep getting billed for on demand purchases that I am not making
I set up a pin on my on demand box because I never want to buy anything from on demand, but I keep getting notifications that random on demand movies are being ordered on my account. I have no idea why and suspect that someone else's on demand box purchases are getting crossed in Xfinity's system and being billed to my account. Please help.
XfinityJamesC
Official Employee
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2.1K Messages
9 days ago
Greetings, @user_ap5tw9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unrecognized purchases. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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