Hi @user_238d66 and thank you for reaching out to us about this concern. Are you still having trouble signing in to the HBO Max app on your TV? If so, a few questions for you, is this on your Xfinity Flex or X1? Also, are you signing in logged into your home network and primary account? Lastly, do you have any parental controls on?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
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ComcastEva
Official Employee
•
59 Messages
23 d ago
Hi @user_238d66 and thank you for reaching out to us about this concern. Are you still having trouble signing in to the HBO Max app on your TV? If so, a few questions for you, is this on your Xfinity Flex or X1? Also, are you signing in logged into your home network and primary account? Lastly, do you have any parental controls on?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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