Hi @user_238d66 and thank you for reaching out to us about this concern. Are you still having trouble signing in to the HBO Max app on your TV? If so, a few questions for you, is this on your Xfinity Flex or X1? Also, are you signing in logged into your home network and primary account? Lastly, do you have any parental controls on?
XfinityEva
Official Employee
•
1.8K Messages
4 years ago
Hi @user_238d66 and thank you for reaching out to us about this concern. Are you still having trouble signing in to the HBO Max app on your TV? If so, a few questions for you, is this on your Xfinity Flex or X1? Also, are you signing in logged into your home network and primary account? Lastly, do you have any parental controls on?
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