New Poster
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1 Message
HBO Max App
I’ve been watching HBO Max through the app on the cable box, but today it goes to the app, doesn’t load, and says an error occurred when I tried to go to settings or search.
This is very frustrating. I can’t sign out of the app if I wanted to and there’s really no reason for this to happen. It worked fine yesterday and now today I can’t watch anything on HBO Max.
This is very frustrating. I can’t sign out of the app if I wanted to and there’s really no reason for this to happen. It worked fine yesterday and now today I can’t watch anything on HBO Max.
Responses
Jashel
New Poster
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1 Message
5 m ago
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ComcastMichelleR
Official Employee
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371 Messages
5 m ago
@EC1261 Thanks so much for taking the time to reach out to us regarding the HBO Max app. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I am very sorry to hear that you are having trouble logging into the app. I am loving the new app and I would find it entirely frustrating if I was unable to use it now that I have experienced it. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3oLDJGh
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Tdub7
New Poster
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5 Messages
3 m ago
The HBO max app loads and I can see all the movies, but I am unable to play anything. In the past I would have to start the movie on another device until it showed up on the ‘continue watching’ area of the app. I could then relaunch the app from my xfinity box and hit continue watching and the movie would play. Now this doesn’t work. I hit play or continue watching play and the screen goes purple for about a second and then back to the main menu.
help
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mitzikhale
Visitor
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2 Messages
6 d ago
I am having the same problem and have tried everything I can think of to fix it. We’re you able to find a solution??
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Tdub7
New Poster
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5 Messages
3 d ago
Unfortunately, I have not. My only option is to watch it through the app that came with my TV. Calling Xfinity and trying to reach a live person who can actually help with this is more frustrating than this problem.
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user_6cc837
Visitor
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2 Messages
2 d ago
I've been having this problem for at least a week now, started whenI was rewatching Raised by Wolves episodes where I received an error message prompting a restart of the app, then I noticed that any show I want to watch returns me to HBO Max's main menu. Cold restarts haven't helped.
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