U

Visitor

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1 Message

Thu, Apr 8, 2021 5:25 PM

"Hang tight your connection will resume shortly"

While watching ABC News, for the past three days I am getting this constant interruption with the message..."Hang tight...your connection will resume shortly." If is getting more and more frequent. I have unplugged the FLEX and I have reset the modem, neither of which has helped.

Responses

ComcastBillie

Official Employee

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176 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums, I can definitely understand the frustration if you're trying to enjoy your news. I know I love starting out my day catching up on what's happening in the world and it throws me off if I can't. I would love to look into this further with you, please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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Visitor

 • 

3 Messages

1 m ago

I am having the same problem.

Visitor

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1 Message

1 m ago

I am seeing the same for last 2 days (4.15.21-4.16.21)

I spoke to xfinity yesterday and today- they and I have reset everything....

and it didn't get better- it's actually happening every 2-4 mins, very irritating.

ComcastEva

Official Employee

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60 Messages

Hey @user_24e414 and @user_d21a27 thank you for reaching out for support and for any previous troubleshooting steps you have tried previously. We would like to further assist you through private message. Please send us a message with your full name and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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