Visitor
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1 Message
GOAT movie audio desynchronized
Decided to rent the GOAT animated movie that was recently added to on demand, but it had about a 2 second audio desync. I was able to get a credit refund for the purchase already, but I wanted to make a post so that issue can be looked into.
I checked to make sure the problem wasn't on my end by checking if a free movie had the desync, but it was fine. The GOAT movie wasn't going through an app, just the regular on demand service, so perhaps it is an issue with this movie itself in the database.
XfinityRay
Official Employee
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3.8K Messages
6 hours ago
Good evening! I am sorry to hear GOAT had an audio delay. That movie looks so fun, I am looking forward to seeing it too. I checked on this and our engineers are already working to fix that. I am glad you received a refund already and appreciate that you took the time to report it. It is very helpful so we can ensure it gets fixed for everyone. If you want to try that again in a couple of weeks the issue will be resolved by then.
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