U

Wednesday, December 4th, 2024 2:49 PM

"Free To Me" content is not free

When I look through ON DEMAND movie listings, I put in the "free to me" filter. I keep getting returns for content on Netflix, AppleTV, and Peacock. Since I subscribe to none of them, they are obviously not free.. On this forum I see other questions about this issue going back five years or more. What is the problem and why are you refusing to deal with it?

Official Employee

 • 

2.6K Messages

9 days ago

Thank you for reaching out @user_73ks3h How are you getting to the free to me menu? Are you following the steps as shown on the link: https://www.xfinity.com/support/articles/x1-filtering-on-demand ?

3 Messages

Yes, that's what I'm doing. And I know of no other way.  For instance, one of the "Free To Me" options I see right now is the movie "Wolfs" with George Clooney and Brad Pitt. When I click on it, the only option to watch it is through AppleTV+, a service I don't subscribe to.

Official Employee

 • 

2.6K Messages

Are you able to select other watch options to see if there is another platform? Have you ever had AppleTV connected to your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

As I said in my reply above, the only platform offered is AppleTV, which has never been connected to my account in any way. Another example of this is the movie "Napoleon" with Joaquin Phoenix. Listed as "Free To Me" but the watch options are AppleTV or purchase. This also happens with content only offered on Peacock, which I never subscribed to after Xfinity stopped including it in my package (thanks for that too, by the way).

Official Employee

 • 

2.8K Messages

@user_73ks3h  Thank you for confirming that information for us. I'd like to look into this further on our end if you haven't subscribed to those streaming services but are seeing them under free to me. Please send us a DM with your full name and address to Xfinity Support to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here