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CantAfford
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Much Appreciation

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4 Messages

10/12/2026 2:41 PM

free Peacock as Diamond member (whoopee)

Offered free Peacock but I have to know my sign in info to cancel the lower tier FREE Peacock xfinity already gave me, No idea what the password or email is.  Not a fav app but ok free.  Xfin HELP cannot tell me or fix anything.  WHen I try to change password on line the form asks for my credit card or PayPal info.  Yeah sure.  Also my Xfin service drops out regularly between hours of 6am and 4pm every day.  Have to switch to smart tv apps.  Cannot use xfin. I have to Reboot 3 or more times every day.   Everything stutters, freezes, and they post little apologetic messages "Like we are sorry. We are working on the problem"

But all is peachy because XF HELP offered me a FREE PHONE for a year! Why would I ever consider adding anything to this terrible, expensive service.   I must escape!

Question

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Updated 

56 minutes ago

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XfinitySara

Official Employee

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3K Messages

56 minutes ago

Hello, @CantAfford - I'm sorry to hear about your trouble with accessing Peacock Premium and with your connectivity at home. I'd love to see what we can do to both troubleshoot and resolve the internet issues, and escalate your Peacock access concerns (that may take a ticket to our backend team, which I'm happy to get started for you!) Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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