Visitor
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2 Messages
Free movie codes
I received a coupon for 5 free movies.. I am supposed to go to xfinityondemandcredit.com and enter the 7 digit code and it will give me a $5.99 credit for each code that I enter. I was successful in entering 2 codes previously but now the website doesn't work and request a 16 digit code that won't accept my 7 digit codes. How do I redeem my 3 free movies?
CCXavier
Official Employee
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695 Messages
3 years ago
Hello @user_434ff9, thank you for being a part of the Comcast family and for taking the time to reach out to us. Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_434ff9
Visitor
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2 Messages
3 years ago
Where do I sign in? I don't see a chat icon, and there is no Peer to peer chat option. If I do figure out how to message you via "peer to peer", shall I include a photo of my coupon showing the unused movie codes?
Pleasse provide details or a link that I can follow to enable me to contact you as you've requested.
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BruceW
Gold Problem Solver
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26K Messages
3 years ago
To send the requested information in a private message to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
(edited)
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