Tcalg's profile

Problem Solver

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191 Messages

Thu, Jun 24, 2021 8:48 PM

Fox's "Next" s01e04 has an audio glitch

Fox's "NeXt", s01e04 "FILE #4" has a glitch which causes the audio to go completely silent approximately 23 minutes into the episode, for approximately two minutes.  Additionally, the closed captioning is not working for this episode.  This episode is not available on Fox's own website.

BruceW

Gold Problem Solver

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22.9K Messages

3 m ago

Three weeks after the problem was first reported, Xfinity Support now confirms that the On Demand and Beta App versions of "NEXT" s01e04 have been removed (that was a week ago) and says that Fox does not intend to replace them.

Case closed???

CactusThorn

Problem Solver

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169 Messages

@BruceW I don't understand the logic of removing an episode because of an audio glitch unless it was to be replaced.

Is not having it at all supposed to be better than an audio dropout?

Tcalg

Problem Solver

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191 Messages

Today is the day all episodes of NeXt were set to expire from Xfinity On Demand, so I'm going to close this out and mark it solved.

For the record, Comcast technicians identified the problem, but Fox refused to fix it.

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