New Poster
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1 Message
Error Message CL-17
Hello, I have been unable to access ON Demand since January 2019. Three tv's all give this error message. Have unplugged, reset and told by phone tech that it could be resolved by your engineers. He said the problem was on your end. That was April!! Meanwhile, I am paying for this service and wish to access it. Please help!! Thank you.
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Again
Expert
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25.6K Messages
2 y ago
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
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Comcast_Support
Official Employee
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1K Messages
2 y ago
Hello @chuck38, thanks for reaching out to our Forums! I'm sorry to hear that you have not been able to access On-Demand since January of this year. I can imagine how inconvenient this must be and I would love to assist you with getting this corrected. Can you please send a private message including your first and last name as it appears on the account?
To send a Private Message, please click “Comcast_Support” and click “send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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DarDaisy
New Poster
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1 Message
2 y ago
When I get the code it says Sorry your having a problem...very frustrating when its not me having a problem...its on the Comcast end. It would not even let me post a new thread so I had to reply here.
Its a service being paid for that we can not use!
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