error CL-17 for ON-Demand

ON Demand cannot find the program requested. Please correct programming at the server.

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XfinityTambrey

Official Employee

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3K Messages

5 m ago

Hello, @user_5e2364. Thanks for taking the time to reach out to us here on the Xfinity Forums for support.

We would love to help with any troubles you are having with your On-Demand services. Can you tell us a little more about your experience?

What are you trying to watch when you receive this error? Can you also tell us what types of troubleshooting steps you've already tried so far?

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I has tried to access the show on 5/28 early afternoon to see if it was available, and it was. Then on 5/28 in the evening, I tried again and got the notice that On-Demand was not working, code CL-17.

Looking on line I saw the recommendation to unplug the DVR, wait a few minutes and then restart I have restarted the DVR box twice when that did not correct the problem I called tech support and they reset the modem which also did not help.

The program I am trying to reach is NCIS New Orleans, the final show on 5/23/2021.

Thank you,

Victor

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4 m ago

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XfinityAlisha

Official Employee

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172 Messages

Thank you so much for the details above, @user_5e2364! I am very sorry that you are unable to watch the final show. We will get to the bottom of this with you. Please send us a private message to troubleshoot further. To start a chat, please click the chat icon in the top right of the page and search for Xfinity Support. See you there!

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