U

Visitor

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2 Messages

Sunday, December 17th, 2023 3:26 PM

Closed

Email regarding movie rental

I received an email saying I rented a movie when I didn't.  The email address is [Edited: "Personal Information"]cast.net

I was concerned it was a scammer and then this morning I got a text message, which I have not opened.  Stating "hi Thanks for the rental". I have never gotten a text after renting a movie.  I believe it is a scammer.  FYI. I have not seen a charge go through although when I look at my stream I do see under recently watched the movie is listed.

Official Employee

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653 Messages

6 months ago

Thank you for reaching out regarding these rentals, to make sure you don't run into issues again, please update your passwords. Send us a direct message, we will be happy to check your account for these rentals. Thanks!  

 

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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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