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user_7a6656
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4 Messages

Saturday, November 12th, 2022 3:48 PM

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DVR Won't Record

My DVR won't allow me to record, it shows it as failure to record and does not appear in my scheduled recordings. It started last night.

Question

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Updated 

2 years ago

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CCTimothy

Valued Contributor

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406 Messages

2 years ago

I'm so sorry to hear about these issues with your DVR, @user_7a6656! I know this was from a couple of days ago, but are you still experiencing this issue? 

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user_7a6656

Visitor

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4 Messages

@XfinityTimothy​ Oddly enough Timothy, it worked fine the next day - not sure what it was, a glitch in the matrix perhaps.

2 years ago

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user_b36882

Visitor

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1 Message

2 years ago

I am having the same issue. It will not allow any recoding. I have rebooted and still same outcome.  Just shows a stop sign. No scheduled recordings showing. 

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user_7a6656

Visitor

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4 Messages

@user_b36882​ mine worked fine the next day. I did all the hard reboots offered online, and it just worked fine the next day. Perhaps let it sit overnight and see tomorrow if its back to "normal."

2 years ago

CCStephanieT

Contributor

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342 Messages

@user_b36882 Thank you for reaching out to us through our forum. If you are still having the same issue, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

0

user_86c7ac

Visitor

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2 Messages

2 years ago

Same issue here. System restart didn’t help. Xfinity assistant was zero help. 

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user_7a6656

Visitor

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4 Messages

@user_86c7ac​ Was this today?

2 years ago

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user_86c7ac

Visitor

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2 Messages

Yes.  Still happening.

2 years ago

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CCStephanieT

Contributor

 • 

342 Messages

@user_86c7ac​  If you are still having the same issue, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

2 years ago

0

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