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Monday, February 17th, 2025 10:19 PM

DVR series recording on PBS disappeared and now wants to charge me 2.99 per episose

I have a series recording All Creatires Great And Small and I went to continue watching and the episodes aren’t on my dvr and it wants me to pay for each episode.  I’ve recorded and watched every season of this series the past few years so what changed?  I have the same plan. 

Official Employee

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1.8K Messages

2 days ago

 

user_svld2k Thanks for reaching out! Have all of the episodes you recorded disapear from your DVR? 

 

2 Messages

Yes I have a series recording of all new episodes to keep and not delete but I was only able to watch the first episode that way.  I went back the other day to pick up with the next episode of the new season and they were all gone.  

Official Employee

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3.1K Messages

@user_svld2k Thank you for that information. If the DVR is full, older recordings get deleted to make space for new ones, but I don't believe that seems to be the case here if you are missing all of them. Please send us a DM with your full name and address to Xfinity Support, so we can take a look and see how we can help. 

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