Visitor
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1 Message
Difficulties with Activating Peacock
Judging from the threads that I have seen on this website, many other Xfinity customers have the same problem that I have. As a Diamond level rewards member, I am eligible for Peacock Premium, and over the past nine months, I have tried several times to activate my service, but each attempt has been unsuccessful. I have been on the phone with several different Xfinity representatives who send me links to the same webpages that explain how to activate Peacock, but each attempt has ended with my being told "We're sorry but your account isn't eligible for this Peacock offer." I am very, very frustrated. I would love to hear from someone who can help me solve this problem.
XfinityKam
Official Employee
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94 Messages
7 hours ago
@user_akmc79 Thank you for taking the time to post here on Forums! Wow, seems like you've been with us for a while!! we definitely appreciate you for using our services!!! I am understanding that you can not activate your peacock membership and was told you are not eligible, I do want to confirm you meet the requirements as we do have the information listed here. https://www.xfinity.com/support/articles/xfinity-membership-faq. I would also like to take a look at your account on my end if you need further help.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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