user_jhrnuj Thank you for reaching out via our Xfinity Community Forums and for letting us know what you've already tried. I'd be happy to help troubleshoot this with you. When you say "Demand will not come on," are you referring to On Demand content not loading on your TV box? If so, what happens when you try to access it? Do you see an error message, a blank screen, or does it just continue loading?
Since you've already unplugged the cables and power, please let me know:
Which TV box model you're using, if known.
Whether your live TV channels are working normally.
If this issue is happening on just one TV or all TV boxes in the home.
Any error codes or messages you're seeing on the screen.
With a little more information, I can help narrow down what's causing the issue. Thank you!
XfinityChristy
Official Employee
•
3.1K Messages
3 hours ago
Since you've already unplugged the cables and power, please let me know:
With a little more information, I can help narrow down what's causing the issue. Thank you!
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