Visitor
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1 Message
Crackle
Crackle won't activate my account on my device connected to my x1 box
It was working a few weeks ago
Visitor
•
1 Message
Crackle won't activate my account on my device connected to my x1 box
It was working a few weeks ago
CCRobert
Official Employee
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455 Messages
3 years ago
Hello @user_d1821f Can you tell me if you are getting any error messages when trying to log in? Are you able to log in on other devices?
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King_Paper_Chaser
Visitor
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5 Messages
3 years ago
I've been having this same issue for weeks now. When I go to sign in or go under "my account" I do get an activation code, and when I enter the information on the Crackle website it says "Your Comcast X1/Flex Device is Now Activated", however nothing whatsoever happens on the screen or with the app loaded through the box.
I can watch Crackle just fine on all my other devices, and I can even just ignore not accessing my account and use the app through the box as a guest, but no matter how many times I have tried it won't connect my account and the box. I have tried at the load up of the app, nada, I have tried through the my account option, nada, I have requested new code after new code after new code all being told on the web page everything was successful, nada, and I have even restarted the app on numerous occasions to no avail.
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Rinaldo
Visitor
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1 Message
3 years ago
I am having the same problem. I just discovered Crackle on my computer, and then found that it's available on my X1. I have registered for it on the computer, but when I try to authenticate it on the X1 (to enable me to save lists, presumably have fewer commercials, etc.), I get exactly what the original poster described. I can get a 5-letter activation code, I type it on the computer, I'm told that I'm now activated on the X1... but in fact nothing has happened. I'm still seeing the access code on my TV, with a message that the screen will refresh when activation is completed. It never refreshes it, even if I leave it for hours. If I use the option to "request another activation code", I get the same screen again, except that instead of an activation code I see either a blank space or a dash. It will apparently generate only one activation code per session. (Meanwhile my Account info on the computer tells me I have multiple X1 activations -- I've now deleted those icons in hopes of clearing the path for future activations, but it made no difference.)
I Refreshed the X1 in hopes that that would reset everything for this, but it made no difference. It does seem that something is broken in their activation setup, as I have encountered no problem with registering any other app that requires it.
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Lavaille
Visitor
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1 Message
3 years ago
Apparently Xfinity has not fixed or even attempted to fix this issue yet. As a tech savvy individual I have attempted multiple approaches for fixing this issue and none have worked. Why the xfinity app doesn’t allow you to directly log into crackle on your account makes no sense to me. I do have other options for using crackle on my TV, but it would be more convenient if the xfinity crackle app worked, especially considering what I am paying monthly to xfinity. I apologize if the solution has be posted elsewhere, and if that is the case please kindly point me in that direction.
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